Shipping Policy

At Gamdiyo, we are committed to providing a convenient, reliable shipping experience for customers worldwide. We currently ship orders to selected destinations across Europe, Asia, North America, and Oceania.
Shipping times and delivery services may vary depending on the destination, shipping method, customs procedures, and the carrier responsible for the shipment. The delivery estimates below are general guidelines and are not guaranteed delivery dates.

Shipping Regions

Europe
For orders shipped to destinations across Europe, we generally use international carriers such as DHL, UPS, FedEx, and local postal or express delivery services.
Estimated delivery time is generally 5–12 business days after the order has been processed and shipped. Delivery to certain remote areas or destinations requiring additional customs processing may take longer.
Asia
For customers in Asia, Gamdiyo may ship orders through carriers such as DHL, FedEx, UPS, and regional or local delivery providers.
Estimated delivery time is generally 4–10 business days after shipment. Delivery times may vary depending on the destination country, local transportation networks, customs clearance, and the final-mile carrier.
North America
For orders shipped to North America, including the United States and Canada, we may use UPS, FedEx, DHL, and local delivery carriers depending on the destination and shipping service selected.
Estimated delivery time is generally 5–12 business days after the order has been processed and shipped. Certain remote locations may require additional delivery time.
Oceania
For destinations in Oceania, including Australia and New Zealand, Gamdiyo may use DHL, FedEx, UPS, and local postal or delivery services.
Estimated delivery time is generally 6–15 business days after shipment. Delivery times may be longer for remote areas, islands, or locations requiring additional transportation or customs procedures.

Order Processing Time

Orders are normally processed after payment has been successfully confirmed. Please allow approximately 1–3 business days for order processing, product preparation, packaging, and shipment arrangements.
The shipping time begins after the order has been processed and handed over to the carrier. Weekends and public holidays may affect processing and delivery schedules.
During promotional periods, holidays, or periods of unusually high order volume, processing may take additional time. We appreciate your patience during these periods.

Tracking Information

Once your order has shipped, we may provide tracking information by email or through the order information on our website.
Depending on the carrier and destination, tracking information may take some time to become active after the package has been handed over to the shipping provider.
Customers can use the tracking number to follow their shipment's progress. Please note that the carrier provides tracking updates and may not appear immediately at every stage of transportation.

Customs, Duties, and Taxes

International orders may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.
Any customs duties, import taxes, VAT, brokerage fees, or other charges that may apply to an international shipment are generally the customer's responsibility unless otherwise stated at checkout or required by applicable law.
Customs procedures and requirements vary by country. Delays caused by customs clearance are outside of Gamdiyo's direct control and are not included in the standard estimated delivery times.

Delivery Delays

Although we work with reliable shipping partners, delivery times may occasionally be affected by circumstances beyond our control. These may include severe weather, customs inspections, transportation disruptions, public holidays, carrier delays, incorrect or incomplete address information, remote-area delivery, or unusually high shipping volumes.
If your package appears to be delayed, please first check the tracking information provided by the carrier. If the tracking information hasn't been updated for an extended period or you believe there is a problem with your shipment, please contact the Gamdiyo customer service team.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order. This includes the recipient's name, shipping address, postal code, city, state or province, country, and contact information when required.
If incorrect or incomplete information results in a delivery failure, additional shipping charges, return-to-sender fees, or other costs, the customer may be responsible for the associated expenses.
If you notice an error in your shipping information after placing an order, please get in touch with us as soon as possible. We will do our best to assist you before the order is shipped, but changes may not be possible once the package has been processed or dispatched.

Lost or Damaged Packages

If your package arrives damaged, please contact Gamdiyo as soon as possible after delivery and provide your order details, along with photos of the damaged package and product.
If tracking information indicates that a package has been delivered, but you cannot locate it, please check with household members, neighbors, building reception areas, or the local carrier before contacting us.
We will work with the relevant carrier when necessary to investigate shipping issues and determine the appropriate solution.

Delivery Address Restrictions

Some destinations, remote areas, military addresses, islands, or regions with special delivery requirements may have limited shipping services or longer delivery times.
If Gamdiyo cannot ship an order to a particular destination, we will contact the customer when possible and provide an appropriate solution.

Shipping Policy Updates

Gamdiyo may update this Shipping Policy from time to time to reflect changes in our shipping services, carriers, delivery regions, or business practices.
We recommend reviewing this page before placing an order to ensure that you are familiar with our latest shipping information.

Contact Us

If you have questions about shipping, delivery times, tracking information, or your order, please get in touch with the Gamdiyo customer service team through the contact information provided on our website.
We are committed to providing customers across Europe, Asia, North America, and Oceania with a smooth and dependable delivery experience.