Return Policy

At Gamdiyo, we want every customer to be satisfied with their purchase. We understand that sometimes a product may not be the right fit for your needs, so we offer a straightforward return policy to make the process as simple and convenient as possible.

Return Period

Customers may request a return within 14 days of receiving their order. If you would like to return an item, please get in touch with the Gamdiyo customer service team within these 14 days. Return requests submitted after 14 days may not be accepted.

Return Requirements

To be eligible for a return, the product must be in its original condition. Items should be unused, unworn, unwashed, and free from any stains, damage, odors, or other signs of use.
Please return the original product packaging, tags, labels, accessories, and any other items included with the order. Products that have been altered, damaged through improper use, or returned without the necessary original components may not qualify for a refund.
For hygiene and quality reasons, we recommend carefully checking your order before using or washing the product. Once an item has been used or washed, it may no longer be eligible for return.

How to Request a Return

If you would like to return your purchase, please get in touch with us before sending the item back. Please provide your order information and briefly explain the reason for your return. Our customer service team will review your request and provide you with the appropriate return instructions.
Please do not send a package to an address without first receiving return instructions from Gamdiyo, as this may delay processing your return.
When preparing your return package, please pack the product securely to help prevent damage during shipping. We recommend keeping your shipping receipt or tracking information until the return has been fully processed.

Return Shipping

If the product arrives damaged, defective, or different from what you ordered, please contact us as soon as possible. In such cases, we will review the issue and work with you to provide an appropriate solution.
When contacting us about a damaged or incorrect item, please include your order details and clear photos of the product and its packaging when necessary. This will help our team review the situation more efficiently.

Refunds

After we receive the returned product, our team will inspect it to confirm it meets the return requirements. Once the return is approved, we will process the refund to the original payment method used for the purchase.
Please note that it may take additional time for your bank, credit card company, or payment provider to process and display the refund in your account. Processing times may vary by payment provider.
Original shipping charges may not be refundable unless the return is related to a damaged, defective, or incorrectly shipped item, or unless otherwise required by applicable law.

Items That Cannot Be Returned

Products that have been used, washed, damaged, stained, altered, or otherwise show clear signs of use may not be eligible for a return. We may also decline items returned after the 14-day return period.
We encourage customers to carefully inspect their order upon delivery and contact us promptly if there is any problem with the product.

Changes to an Order

If you need to change or cancel an order, please get in touch with our customer service team as soon as possible. Once an order has been processed or shipped, it may not be possible to make changes or cancel the order. In such cases, you may need to follow the standard return process after receiving the package.

Our Commitment

At Gamdiyo, we are committed to providing quality Canvas Bags, Shoulder Bags, and Tote Bags, as well as a positive shopping experience for our customers. We aim to handle every return request fairly and efficiently while maintaining clear and transparent return guidelines.
If you have questions about our return policy or need help with a return, please contact the Gamdiyo customer service team. We are always happy to help and will do our best to make the return process as smooth as possible.